Shipping and Delivery

 

 

Shipping Carrier

Arovec ships orders with Australia Post, Start Track, Aramex, and Fastway.

 

Processing Orders

Deliveries are processed promptly upon receipt of full payment. All orders will be processed within 24 hours and shipped out as soon as possible (excluding weekends and public holidays).

 

Delivery Fee

We provide free standard delivery to all Australian addresses. We also offer an optional express shipping service for faster delivery for an additional fee.

Fee

Estimated delivery time

Standard Shipping

Free

4 – 7 Business Days

Express Shipping

$10.45 up to 5kg

$19.45 over 5kg

2 – 4 Business Days

 

Tracking an Order

We provide a tracking number for all parcels. You will receive an email verification with your tracking information after your order has been shipped.

Undeliverable Addresses

The shipping carrier attempts to deliver the parcel to the exact address the customer requested. However, if the address deemed undeliverable during delivery attempts, the parcel will require to be collected from one of the closest Post Office. If the parcel is not collected within one month from the designated Post Office, it will be returned back to Arovec as an undeliverable package. In this condition, please do not hesitate to contact us at support@arovec.com.au to provide help and support for resolving the issue.

 



Cancelled Orders

Deliveries are processed promptly upon receipt of full payment. Therefore, you should notify our Customer Support Service to cancel orders before 02:00 PM (AEST) on the same day the order was placed by contacting support@arovec.com.au. Please provide your order number when sending an order cancellation request.

 

For further details regarding the Shipping and Delivery Policy, please refer to the Terms of Use.